Terms of service

These terms cover appointments booked with Glorious Nail World at 1234 15th St, North West. Booking with us means you agree to them. If you would rather talk something through first, call 240 540 2121 before you book.

Booking and payment

Booking asks for a deposit of 25% of the service price, taken at the time you book. It is not an extra charge. It comes off the total, and you pay the balance in the studio on the day.

Cancel or move your appointment at least 24 hours before it starts and your deposit is returned in full, automatically, to the card you paid with. Inside 24 hours, or if you do not turn up at all, we keep the deposit. That time was held for you and turned away from somebody else, which is the whole reason a deposit exists.

If you are late

If you are running late, call us. We will hold your slot for 15 minutes and still do everything we can. Past 15 minutes we may need to shorten what we do, or move you to another day, because the appointment after yours starts on time. If we have to move you at that point it counts as a late cancellation.

Please arrive with bare nails unless you have booked a soak off. If you turn up with a previous set still on and no soak off booked, we will add one where the time allows, and it is charged as an extra. Where the time does not allow, we may have to rebook you.

Before we start

Tell us before we start about any allergy, infection, injury or medical condition affecting your nails or skin, and let us know if you are pregnant. We may decline to carry out a treatment if we think it is not safe. That is not a judgement about you, and where we decline for safety your deposit is returned.

If something lifts, chips or breaks within seven days of your appointment, bring it back and we will repair it at no charge. After seven days, or where the damage is from an accident or from wear rather than the application, a repair is charged at the usual rate. We cannot guarantee work done over the top of another studio's set.

Prices

Prices are those shown on our page at the time you book, in US dollars. If what you need turns out to be more involved than what you booked, for example extra length or a repair, we will tell you the price before we start rather than after we finish.

If something is wrong

If you are unhappy with your nails, tell us while you are still in the studio, or within 48 hours. We would far rather put it right than have you leave unhappy and not come back. Contact us at example@gmail.com or 240 540 2121.

The law that applies

These terms are governed by the laws of the District of Columbia.